I gave the first quiz of the semester to my ginormous Intro to Philosophy classes this week. The nice thing about these quizzes is that technology made it possible for me to give 200 quizzes without using up one sheet of paper; it took 10 seconds to grade them all; from the comfort of my own home. A decidedly good thing. The power of technology as a tool.
But technology has also made it possible to give students instant access to me in the comfort of my own home from the comfort of their own homes. When I think about it, this is a rather strange thing. A new thing. A powerful thing that has the capacity to redefine how we conceive of the teacher-student relationship. Students emailed telling me that their time ran out on the quiz and that they didn't want to get a bad grade because of it. They emailed telling me about internet problems at a dorm. They emailed telling me that they didn't read the quiz directions correctly and were freaking out because they got a 0. They email me telling me that they are sick, that their grandmother is sick, that they had a family emergency, that the dog ate their blasted homework.
Frankly, I don't want to hear it. Frankly, these aren't my problems. These either are results of failing to be responsible or are things that I have no reason to know about (apart from excuses from the Health Center, which can't be emailed). The thing that most interests me about these emails isn't so much that they exemplify a truly astounding example of nearly-instantaneous written communication; what interests me is
why students felt like they had permission to fill my inbox with their insecurities. Yes, I think permission is the word I'm looking for. With such nearly-instantaneous communication comes an expectation of nearly-instantaneous reply to said communication. And this is not a permission that I'm willing to grant. It is an expectation that becomes an imposition. It imposes upon me certain behaviors that I am expected to act out and certain characteristics that I am expected to possess, by definition, as the teacher of this course.
Consider: the teacher is supposed to be available to the students. This is a characteristic that the teacher is expected to--and should--possess; it reflects a certain level of concern for the student that the teacher should himself reflect. A
certain level of concern. This characteristic is reflected by the college professor in having what are called "office hours," times set apart during the week for students to have a little one-on-one with their teacher. But email as a technology imposes a much higher expectation, a much higher level of concern that the professor
qua professor must have for their students. It imposes an expectation that ought not to be a requirement for office.
I recently heard a story of a high school teacher who, during school hours, is often bombarded with emails from her students' parents. And, get this, the parents took it as a personal affront when the teacher did not respond as quickly as they thought she should. Here is that expectation once again, an expectation that is produced by the technology rather than by the relationship. Since when was it part of the teacher-parent relationship that the teacher, during school hours no less, is responsible for the arrogance of the parents. Yes, I think responsible and arrogance are the words I'm looking for. The teacher is now responsible because, after all, she is the teacher and teachers must show a concern for their students by placating the students' parents. The parents are arrogant by demanding such a silly and outlandish thing.
What interests me about all of this is the power of technology to shape these relationships. Once upon a time, communication between teachers and students and between teachers and parents was shaped by assumed and accepted conceptions of the relationships between them. Communication followed the conception of the relationship. I suspect that the tide has turned, that the conception of the relationship is being shaped by the mode of communication, by the technological medium in which the communication is taking place. That's the power of technology.